Terms and Conditions of Use
Florentino Company Information
The information regarding Florentino companies displayed on this website is in no way binding. Despite thorough reviews, it may contain errors of various kinds.
Linked Sites
Florentino is not responsible for the content of third-party websites linked on our pages, nor does it hold any interest in them. These links are included solely for the potential interest they may provide to our users.
If you detect any information that may threaten personal integrity, incite violence, be defamatory, obscene, sexist, or otherwise offensive, please inform us via the contact form or by calling +34 986 787 050.
Terms of Service
Introduction
This document, along with related documents, establishes the terms of use for the online store (hereinafter, the "Conditions") and forms the basis of the sales contract formalised when you complete an order by making payment.
By using this online store, you accept these Conditions. These terms may be modified in the future without prior notice. It is your responsibility to consult them before completing a purchase.
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Effective from: 26 September 2014.
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Updated on: 3 February 2017.
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Last Update: 26 March 2018.
Service Provider
The Florentino online store is owned by Florentino Colección, S.L. (hereinafter the "Company"), with its registered office at Polígono Industrial Lalín 2000, Calle B 30-34, 36500 Lalín, Pontevedra, Spain.
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VAT Number (CIF): ESB36057933.
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Registered in: Pontevedra Mercantile Registry; Folio 197, Book 668, 1st entry, Page 9486.
Customer Service
Our customer service department is available for telephone enquiries from Monday to Friday, 09:00 to 13:00 and 15:00 to 18:00 (excluding local or national holidays) at +34 986 787 050.
You may also send enquiries via email, post, or fax:
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Email: tienda.online@florentino.com
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Postal Address: Florentino Colección, S.L. (Customer Service Dept.), Polígono Industrial Lalín 2000, Calle B 30-34, 36500 Lalín, Pontevedra, Spain.
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Fax: +34 986 787 450
Personal Data Processing
Personal data collected here is strictly necessary for the commercial relationship and is subject to our Privacy Policy.
Use of Service
By using this service, you declare and undertake to:
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Provide us with the necessary data to successfully carry out the commercial relationship.
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Not place any false or fraudulent orders, nor use any payment method for which you are not the owner or lack authorisation.
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Be of legal age and have the legal capacity to enter into contracts.
Service Availability
Service is available for mainland Spain and the Balearic Islands (excluding Canary Islands, Ceuta, and Melilla), as well as European countries where the shopping basket icon is active on the country selection screen.
Conditions of Sale
Applicable sales conditions can be found in our Shopping Guide.
Cybersecurity
You agree to use this website to browse products and place orders according to the described Conditions. You agree not to misuse the website by intentionally introducing viruses, trojans, or any malicious code that damages the software, causes interruptions, or harms other users.
Breaching this clause may constitute one or more offences under the Spanish Penal Code. The Company is not responsible for damages to your computer equipment or loss of data resulting from the use of this website.
Written Communications
By placing an order, you authorise the Company to send you written communications regarding your purchase or related services, primarily via email. We will keep communications to the minimum necessary for the proper functioning of our commercial relationship.
Complaints
Complaints may be submitted via email to: tienda.online@florentino.com. You may also access the EU Online Dispute Resolution Platform via: https://ec.europa.eu/consumers/odr/.
Intellectual Property
All content on this website, including logos, brand names, graphics, photographs, designs, and descriptions, is the intellectual property of the Company or its licensors. Any use beyond strictly personal record-keeping must be authorised in writing by the Company.
Right to Review and Modify
The Company reserves the right to review and modify these Conditions at any time without prior notice. You will be subject to the Conditions in force at the time of each order, unless changes are required by law or government decision.
Applicable Law and Jurisdiction
The use of this website and all sales contracts shall be governed by Spanish law. Any legal disputes shall be subject to the jurisdiction of the Spanish courts.
