Florentino Gift Card Terms and Conditions

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These terms and conditions govern the use of Florentino Gift Cards , which are exclusively digital , and are purchased through our online store.

1. Using the gift card

  • The Florentino Gift Card is digital and does not exist in physical format.

  • It is delivered via email or through the customer area after payment confirmation.

  • It can only be used in Florentino's official online store.

  • The card is redeemed using a unique code entered during the payment process.

  • It can be used once or several times until the available balance is exhausted.

2. Amount and validity

  • Gift cards are issued with a fixed balance corresponding to the amount purchased.

  • They are not rechargeable and it is not possible to increase their balance once issued.

  • Unless otherwise stated, gift cards do not have an expiry date .

3. Payment method

  • The gift card can be used as a sole payment method or in combination with other payment methods accepted in the store.

  • If the purchase amount exceeds the available balance, the customer must pay the difference using another payment method.

4. Returns and refunds

  • In the event of a return of a product paid for in full or in part with a gift card, the corresponding amount will always be refunded to the same gift card used in the purchase .

  • If the purchase was made using a combination of a gift card and another payment method, the refund will be issued using the original payment method.

    • The amount paid with a gift card will be refunded to the gift card.

    • The amount paid using another method will be refunded to that method.

  • Under no circumstances can the balance of a gift card be exchanged for cash.

5. Loss, theft or misuse

  • The gift card is the responsibility of its holder.

  • Florentino is not responsible for the loss, theft, or unauthorized use of the gift card code.

6. Limitations

  • The gift card is non-transferable and cannot be exchanged for cash.

  • It cannot be used to purchase other gift cards.

7. Acceptance of the conditions

The purchase or use of a Florentino Gift Card implies full acceptance of these Terms and Conditions .

Florentino reserves the right to modify these conditions at any time, always respecting the rights acquired by customers in accordance with current regulations.