These terms and conditions govern the use of Florentino Gift Cards , which are exclusively digital , and are purchased through our online store.
1. Using the gift card
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The Florentino Gift Card is digital and does not exist in physical format.
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It is delivered via email or through the customer area after payment confirmation.
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It can only be used in Florentino's official online store.
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The card is redeemed using a unique code entered during the payment process.
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It can be used once or several times until the available balance is exhausted.
2. Amount and validity
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Gift cards are issued with a fixed balance corresponding to the amount purchased.
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They are not rechargeable and it is not possible to increase their balance once issued.
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Unless otherwise stated, gift cards do not have an expiry date .
3. Payment method
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The gift card can be used as a sole payment method or in combination with other payment methods accepted in the store.
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If the purchase amount exceeds the available balance, the customer must pay the difference using another payment method.
4. Returns and refunds
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In the event of a return of a product paid for in full or in part with a gift card, the corresponding amount will always be refunded to the same gift card used in the purchase .
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If the purchase was made using a combination of a gift card and another payment method, the refund will be issued using the original payment method.
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The amount paid with a gift card will be refunded to the gift card.
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The amount paid using another method will be refunded to that method.
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Under no circumstances can the balance of a gift card be exchanged for cash.
5. Loss, theft or misuse
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The gift card is the responsibility of its holder.
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Florentino is not responsible for the loss, theft, or unauthorized use of the gift card code.
6. Limitations
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The gift card is non-transferable and cannot be exchanged for cash.
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It cannot be used to purchase other gift cards.
7. Acceptance of the conditions
The purchase or use of a Florentino Gift Card implies full acceptance of these Terms and Conditions .
Florentino reserves the right to modify these conditions at any time, always respecting the rights acquired by customers in accordance with current regulations.